Return & Refund Policy

Last Updated: April 20, 2026

At Lenoox Sale, your satisfaction is our top priority. This Return & Refund Policy explains how you may return products purchased from our website and the conditions under which refunds are issued. By making a purchase from Lenoox Sale, you agree to the terms set forth below.

Return Window

You have 30 calendar days from the date you receive your order to request a return. After this 30-day period, we cannot accept returns or issue refunds.

Eligibility Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

1. The item must be unused and in the same condition as when you received it.
2. The item must be in its original packaging, including all tags, accessories, and documentation that came with the product.
3. The return must be initiated due to a quality issue (such as manufacturing defects, damage during transit, or other quality-related concerns).

Non-Returnable Items

The following types of items are not eligible for return:

• Items that have been used, worn, washed, or altered in any way
• Items returned without original packaging or missing parts
• Items damaged due to customer misuse or improper handling
• Final sale or clearance items (if clearly marked as such at the time of purchase)

Free Return Shipping

We are pleased to offer free return shipping for all eligible returns. There are no restocking fees or hidden charges. When you initiate a return, we will provide you with a prepaid return shipping label.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at info@lenooxsale.com within 30 days of receiving your order. Please include your order number and the reason for the return.
2. Our team will review your request and, if approved, provide you with a prepaid return shipping label and return instructions.
3. Package the item securely in its original packaging, attach the return label, and drop off the package at the designated carrier location.
4. Once we receive and inspect the returned item, we will process your refund.

Refund Processing Time

After we receive your returned item and verify that it meets our return eligibility conditions, we will process your refund within 1–2 business days.

• The refund will be issued to your original payment method (credit card, debit card, or PayPal account).
• Please note that after we issue the refund, it may take 5–10 business days for the refund to appear in your account, depending on your bank or payment provider’s processing times.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@lenooxsale.com. Please include your order number and clear photos showing the damage or defect. We will arrange for a free replacement or a full refund, and we will cover the return shipping costs.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Address	1151 Longcroft St, West Sacramento, CA 95691, United States
Phone	+1 916-912-2297
Email	info@lenooxsale.com
Service Hours	Monday to Friday, 9:00 AM to 6:00 PM (Pacific Time)